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Host General Managers Recognized at Annual Best In Class Awards


Host Hotels & Resorts® recently celebrated more than 100 nominees with over 20 winners selected at its 12th General Managers Meeting and Best In Class Awards held in New York City at the New York Marriott Marquis.

Every year, Host brings together more than 100 general managers across its portfolio to share ideas, talk about business priorities and celebrate the year's achievements.

Winners were announced in the following categories – and in some cases by Luxury/Resort Hotels, Large Hotels and Small Hotels – for the following distinctions: associate and guest satisfaction, capital projects, corporate citizenship, entrepreneurial spirit, environmental stewardship, forecasting, profitability, support cost per available room, and sales and marketing.

Congratulations to all of our award winners!

Hotel of the Year

  • Allan Farwell, Hyatt Regency Maui Resort and Spa (Luxury/Resort Hotels)
  • Doug Ridge, Orlando World Center Marriott (Large Hotels)
  • Dominic Provenzano, Tampa Airport Marriott (Small Hotels)

Entrepreneurial Spirit

Mark Huntley, Swissôtel Chicago


  • Karen Chastain, Fort Lauderdale Marriott Harbor Beach Resort & Spa (Luxury/Resort Hotels)
  • Claudia Wattenberg, Hyatt Regency Cambridge, Overlooking Boston (Large Hotels)
  • Laura Lojas, Denver Marriott West (Small Hotels)

Forecast Accuracy

Karen Chastain, Fort Lauderdale Harbor Beach Resort & Spa

Corporate Citizenship

Irby Morvant, Hyatt Regency San Francisco Airport

Support Cost Per Available Room

  • Satinder Palta, JW Marriott Washington, DC (Luxury/Resort Hotels)
  • Jayne Hillner, Paris Marriott Rive Gauche Hotel & Conference Center (Large Hotels)
  • John Lampa, Chicago Marriott Suites Downers Grove (Small Hotels)

Sales & Marketing

  • Charles Head, Fairmont Kea Lani, Maui (Luxury/Resort Hotels)
  • Pablo Flores, The Westin Palace, Madrid (Large Hotels)
  • Rhanda Richardson, Newport Beach Marriott Bayview (Small Hotels)

Environmental Stewardship

Misoon Kong, Marina Del Rey Marriott

Guest Satisfaction

  • Luis Lopez, JW Marriott Hotel Mexico City (Luxury/Resort Hotels)
  • Chuck Pacioni, San Francisco Marriott Marquis (Large Hotels)
  • Tom Forburger, Scottsdale Marriott at McDowell Mountains (Small Hotels)

Associate Satisfaction

Scott Snipes, Grand Hyatt Atlanta in Buckhead

Capital Project

Joseph Clohessy, Calgary Marriott Downtown Hotel